– Can you please provide a link at which page you expect the filters to show up?
– Also please resend your WP credentials at: firstname.lastname@example.org so we can take a look.
– What kind of filter do you expect to see, color, tag etc.?
Please also note that according to your license support of not bundled plugins is not included. We spend significant amount of time diagnosing the problem. Our hour rate is $20/h. If we found out that the issues is caused by the bug in our theme we will not charge you otherwise an invoice will be sent based on the amount of hours spent.