Seating layout not opening

Hi, I created the product and created a layout. In the layout page I inserted the product ID like I should. However, when I try to open the event via the listing (meaning open the product and not the map page - because the product is what's connected to the listing) - it opens the product and doesn't show me the seating layout. but rather gives me an option to add number of tickets to cart (which is not supposed to be there). I guess I'm missing something but couldn't find it Would love to get your help Thank you! Yuval