Privacy Policy for the Kenzap website and Kenzap Nesting App

1. Scope

This policy applies to:

• the Kenzap marketing website and related localized pages,
• the Kenzap Nesting App desktop application, and
• direct contact with us through the email addresses or external profiles linked on the website.

2. Website data

The website is primarily informational. We do not require account registration to browse it.

When you visit the website, standard technical information may be processed by the hosting infrastructure or your browser, such as IP address, browser type, device information, timestamps, requested pages, and basic request logs. This data is typically used for site delivery, reliability, and security.

If you contact us by email, LinkedIn, GitHub, YouTube, or another linked third-party service, we may receive the information you choose to share with us through those services.

If you use the support form on this website, the submission is processed through Netlify Forms. In that case, the information you enter in the form, along with related technical metadata required to deliver and protect the form submission, may be processed by Netlify.

3. Kenzap Nesting App data

Kenzap Nesting App is a desktop application intended to process nesting jobs locally on the user’s machine.

DXF files, nesting projects, job history, and other working data are handled locally on your device and are not intentionally transmitted to Kenzap as part of the app's core functionality. The app does not require a Kenzap cloud account or use behavioral analytics.

The app creates limited diagnostic session logs and crash dumps locally by default. These records help identify startup failures, crashes, and problems with bundled helper processes. They remain on your device unless you choose to send or otherwise share them with Kenzap.

Automatic transmission of crash reports is disabled by default. If the app detects that a crash occurred, it may ask on the next launch whether you want to send the report. No report is sent unless you choose to send it or have previously enabled automatic crash reporting. You may decline without affecting the app's core functionality.

A crash report sent to Kenzap through Netlify may include a crash minidump, app and Electron versions, operating system, processor architecture, process type, crash identifier, IP address, and submission timestamp. This information is used only to diagnose crashes, improve reliability, and investigate security issues.

Crash reports are not intended to include DXF files, nesting projects, or job history. However, because a minidump records limited application memory at the time of a crash, it may incidentally contain small fragments of information that were present in memory.

4. Cookies and tracking

The current website implementation is not intended to provide user accounts or in-app behavioral tracking. However, basic browser, hosting, or third-party service behavior may still involve technical storage or network logging necessary to load pages and external links.

The support form also uses spam-protection measures including Netlify reCAPTCHA. Depending on how the service is delivered, Netlify and reCAPTCHA providers may process device, browser, network, and interaction data to help distinguish legitimate submissions from automated abuse.

5. Third-party services

The website links to or relies on third-party services including Netlify, GitHub, LinkedIn, YouTube, and reCAPTCHA-related providers. If you interact with those services, their own privacy policies and terms apply.

Netlify may process website support submissions and optional app crash reports on Kenzap's behalf. Microsoft may separately process Windows crash and reliability information according to your Windows privacy settings and Microsoft's applicable privacy terms.

6. Data retention

We only expect to retain information that you voluntarily send to us, or technical records reasonably required for security, delivery, and support. Crash reports submitted to Kenzap, whether individually or through optional automatic reporting, are retained for no longer than 90 days, unless a longer period is reasonably needed to investigate an active reliability or security issue or comply with a legal obligation. Information you voluntarily submit for support is retained only as long as reasonably needed to respond and maintain relevant support records.

7. Your rights

Depending on your jurisdiction, you may have rights to request access, correction, deletion, or restriction regarding personal data that relates to you. If you want to make such a request, withdraw consent to optional crash reporting, or ask a privacy-related question, contact us using the email below. You may decline a crash-report request and, when automatic reporting is available, disable it through the app settings.

8. Contact

For privacy-related questions, contact:

support@kenzap.com