This article is exclusively intended for talents that are currently listing their services on Kenzap marketplace. It covers general rules, guidelines and best practices.
Get them through carefully in order to become successful with us.
1. Customer Support
Kenzap serves businesses and individuals worldwide and we treat your customers as ours. At its core a success of any business depends on great customer support.
Kenzap expects you to provide prompt and helpful replies to any requests coming from your existing and potential customers.
1.1. Reply if Unavailable
As customers are coming from various regions across the globe they may text you any time including weekdays and public holidays.
In case you can not reply immediately it is always considered a good practice to send a brief reply stating that you will get back in touch within some period of time. Example:
Thank you for reaching me. I will get back to your request by Monday latest. Currently it’s Sunday midnight in Manila..
1.2. Progress Updates
Another important aspect is to provide constant updates on your work progress. While this may look as too much of a hassle this will play into your hands over time.
Regardless the amount of money spent customers like seeing progress on the work done. For example, a customer orders a video service from you on Kenzap, sending a brief update a couple of days before the deadline will be a good sign for your customer.
Hey, a small update regarding your order. I am currently at the final stage of processing your video..
2. Sell as Advertised
Offering services as advertised or even advertising less but delivering more is what makes your customers return. It is considered a good practice when services delivered above customer expectations rather than vice versa.
Be very descriptive when you list your services and make it straight to the point. Get through Listing Your First Service article for more details.
3. Know your niche
Let’s say you are a designer and you list your services using the following title: Illustrator Design Services.
The biggest problem here is that competition for this niche is already high and you may find it harder to attract new clients.
It is really important to know your strongest skills and be able to advertise them on Kenzap.
Now let’s imagine that you transform your listing from illustration design services to Children’s Cartoon Book Design Services.
In this case your chances attracting niche specific clients is much higher. You can also create another listing, for example, Japanese Anime Illustration Service to acquire even more niche specific clients.
Find this services wanted list to get more ideas on your target niche.
4. Price Strategy
Kenzap marketplace does not restrict you in setting up custom prices for your services but there are some things to note here.
If you the price is too high this may prevent potential customers from placing the order. If you list your services on monthly basis consider creating demo day price package.
This approach will ensure that potential clients can test your services and establish better trust for future orders.
On the other hand avoid placing very low price. It may look notorious in some situations when clients come across your listings and does not play well for the whole talent community.
It is inevitable that dispute situations will arise. Whatever the situation is keep calm, do not stress and continue great communication. On this occasion you are welcome to reach us directly via our help center.
6. Account Suspension
Some of the most popular cases of account suspension:
- Poor communication with client, slow response rates.
- High number of disputes raised.
- Keyword stuffing in titles.
- Use of CAPITAL letters.
- Missing contact details such as WhatsApp, Telegram etc. Should be provided under My Account > My Profile section.
- Profile image does not belong to real person.
- Contact details are provided under listing rather than My Profile section.
- Poor quality listing images.
- Pricing packages are not relevant to services sold.
- Copyright law violation or Term of Service violation.
In case your account is suspended you can always reach Kenzap and ask for assistance.