No “myticket” setting in customizer

Hi there, i just bought your theme, installed following the instructions, but im not able to see or get the options to attach the pdf with the qr code… i get the email when the purchase is complete but none file attached with it… i installed your theme 3 times with no luck… when i click the “customize” option from the admin panel, just no “my ticket” option is shown, so i cant setup the three boxes where is supposed to fix this issue… i need to solve this as soon as possible… thanks in advance.