MyTicket Events Plugin

A collection of popular topics related to MyTicket Events Plugin support.

Reserved seats sometimes not showing as "Sold out" in hall layouts

Hello,

we have problems with seat reservations in hall layouts:

  • customers reserve a seat and pay and the transaction is complete
  • with some transactions the seat is marked red as sold out for the following customers and can't be reserved again
  • with others the seat is still green and can be selected, however:
  • when clicking on "Add to cart" an alert-Window (javascript) pops up, saying "Oops, some seats are already booked".
  • But even on a page reload/refresh, the seat stays green
  • We already installed v1.2.3 of MyTicket Events, but this bug stays
  • We tried with one user who had the problem when booking with Google Chrome browser, but not with Firefox
  • Another user also had the bug with Firefox (current version, JS enabled and all)

This is a very serious issue for us, a possible deal breaker. Do you have any ideas on that?

Also: Where in the database are the seat reservations stored? We can't find them and even deleting the bookings in woocommerce don't delete the seat reservations.

Kind regards,

Sebastian

Specific time for Scan

Hi,

I want to ask about one point

Can the scan tickets be valid for specific time for specific event?

Thanks

Adapted content in the myticket app

Hello,

I'm having some additional fields on my tickets. I managed to show them on the pdf using the wc_get_order_item_meta() method, but I was wondering if I could also adapt the data which is shown in the app when scanning the ticket? Where can I find which data is loaded there?

Kind regards,

Koen

Integration of MyTicket Events into existing WooCommerce shop possible / recommended?

While testing we used MyTicket on a fresh WordPress / WooCommerce instance with no other products.

Now, we were starting to integrate the plugin on our existing site with two or three products which are not events.

Maybe you can confirm:

  • It looks to me as if MyTicket took over quite a lot of the WooCommerce functionality – regarding the cart which shows “Venue, row, seat” information for every product no matter if it is an event or not
  • Also, it sends the pdf-Ticket general for every product.

Do you advise against integrating a “regular” WooCommerce shop and MyTicket, i.e. that we keep the ticket website in a separate WordPress installation?

Kind regards,

Sebastian

Setting up one layout with multiple events

Maybe you can answer this question:

  • We want to use the layouts without zones and have different events
  • Is it possible to have one event with seat numbers 1 – 50 and in another event seat numbers 51 – 100?

(thats because we split the layout for one event location into three separate maps, because the scale would be, to small if combined)

PDF generation, image doesn't show

Hello,

I did adapt the code in the ticket general folder so I could use my own logo in the generated pdf:

<td width="50%" style="text-align:right;"> <img width="150px" src="http://kiezegemkermis.be/wp-content/uploads/2021/06/gen_logo.png" /></td>

When I go to the url of the image directly I can see the image, but in the pdf itself it shows as a red cross:

How can I show my own image?

Grts,

Koen

Can we add date and time picker on MyTicket Hall Block?

Hello,

I need to add date and time picker on MyTicket Hall Block rather than event start date and time. Can we able to customize like that?

Problem when going to customize tab

Since I installed the plugin, it's impossible for me to navigate to the "customize" option of my theme. The details below are in dutch, but I think it's understandable. Any idea what is wrong?

WordPress version 6.0

Actief thema: Hello Elementor (versie 2.5.0)

Huidige plugin: MyTicket Events (versie 1.2.2)

PHP versie 8.0.19



Foutdetails

===========

Een fout van het type E_ERROR werd veroorzaakt op regelnummer 162 van het bestand /home/kiezegemkermis/public_html/wp-content/plugins/myticket-events/inc/class-customizer-repeater-control.php. Foutmelding: Uncaught TypeError: Cannot access offset of type string on string in /home/kiezegemkermis/public_html/wp-content/plugins/myticket-events/inc/class-customizer-repeater-control.php:162

Stack trace:

#0 /home/kiezegemkermis/public_html/wp-content/plugins/myticket-events/inc/class-customizer-repeater-control.php(113): MyTicket_Customizer_Repeater->iterate_array()

#1 /home/kiezegemkermis/public_html/wp-includes/class-wp-customize-control.php(429): MyTicket_Customizer_Repeater->render_content()

#2 /home/kiezegemkermis/public_html/wp-includes/class-wp-customize-control.php(416): WP_Customize_Control->render()

#3 /home/kiezegemkermis/public_html/wp-includes/class-wp-customize-control.php(380): WP_Customize_Control->maybe_render()

#4 /home/kiezegemkermis/public_html/wp-includes/class-wp-customize-control.php(318): WP_Customize_Control->get_content()

#5 /home/kiezegemkermis/public_html/wp-includes/class-wp-customize-control.php(336): WP_Customize_Control->to_json()

#6 /home/kiezegemkermis/public_html/wp-includes/class-wp-customize-manager.php(4984): WP_Customize_Control->json()

#7 /home/kiezegemkermis/public_html/wp-includes/class-wp-hook.php(307): WP_Customize_Manager->customize_pane_settings()

#8 /home/kiezegemkermis/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()

#9 /home/kiezegemkermis/public_html/wp-includes/plugin.php(476): WP_Hook->do_action()

#10 /home/kiezegemkermis/public_html/wp-admin/customize.php(292): do_action()

#11 {main}

thrown

How to set a price like 8.50 EUR?

When I try to set up a price of 8.50 EUR for a ticket I got the message that I had to choose 8 or 9 EUR because 8.50 EUR is not valid.

How import the ticket hall in my webseite and configure the reservation of the seat

I create the seat plan in the kenzap cloud and i can export the json.file. But now i don't know how to go further.

I installed the plugin in myticket event. I opened a new site. But then i have no idea what I Have to do. Can you help me? it's urgently.

Your welcome,

Alexandra Viola