MyTicket Events Plugin

A collection of popular topics related to MyTicket Events Plugin support.

MyTicket Hall


I am interested in using myticket events plugin. I need to be able to choose a seat (up to 500 people), then choose a ticket variant (regular price, reduced price) and a discount code. I also need information about the discount code to appear on the application that reads the QR code.


Inquiry Seat Mapping Reservation

Regarding 100 seats.

Is it 100 seats per layout or multiple layouts should not total of 100 seats?

Where can we contact you for more details?

Fatal error: Unsupported operand types: string float

## Ask Question

**Describe what kind help do you expect to receive.**

Please describe when you have bought the product.

we have bought the product 10 days ago and we are facing an issue with the invoice.

we are using stripe ad gateway payment, when we disable myticket the paiement goes till the end

but when we activate the plugin we have this error the log.

2022-11-14T20:56:11 00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string * float in /var/www/wp-content/plugins/myticket-events/inc/mpdf/vendor/mpdf/mpdf/mpdf.php:30659

Stack trace:

#0 /var/www/wp-content/plugins/myticket-events/inc/mpdf/vendor/mpdf/mpdf/Tag.php(4654): mPDF->ConvertSize('auto', 180.00155555556, 3.8805555555556, false)

#1 /var/www/wp-content/plugins/myticket-events/inc/mpdf/vendor/mpdf/mpdf/mpdf.php(16554): Tag->OpenTag('TD', Array, Array, 5)

#2 /var/www/wp-content/themes/myticket/myticket-events/ticket-general/index.php(279): mPDF->WriteHTML(' <table width="...')

#3 /var/www/wp-content/plugins/myticket-events/inc/class-myticket-events.php(406): include('/var/www/wp-con...')

#4 /var/www/wp-content/plugins/myticket-events/inc/class-myticket-events.php(325): MyTicket_Events::generate_general_ticket(4060, true)

#5 /var/www/wp-includes/class-wp-hook.php(309): MyTicket_Events->attach_tickets_to_email(Array, 'customer_comple...', Object(Automattic\WooCommerce\Admin\Overrides\Order))

#6 /var/www/wp-includes/plugin.php(191): WP_Hook->apply_filters(Array, Array)

#7 /var/www/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(463): apply_filters('woocommerce_ema...', Array, 'customer_comple...', Object(Automattic\WooCommerce\Admin\Overrides\Order), Object(WC_Email_Customer_Completed_Order))

#8 /var/www/wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-completed-order.php(69): WC_Email->get_attachments()

#9 /var/www/wp-includes/class-wp-hook.php(307): WC_Email_Customer_Completed_Order->trigger(4060, Object(Automattic\WooCommerce\Admin\Overrides\Order))

#10 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)

#11 /var/www/wp-includes/plugin.php(524): WP_Hook->do_action(Array)

#12 /var/www/wp-content/plugins/woocommerce/includes/class-wc-emails.php(170): do_action_ref_array('woocommerce_ord...', Array)

#13 /var/www/wp-includes/class-wp-hook.php(307): WC_Emails::send_transactional_email(Array, Object(Automattic\WooCommerce\Admin\Overrides\Order))

#14 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)

#15 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array)

#16 /var/www/wp-content/plugins/woocommerce/includes/class-wc-order.php(387): do_action('woocommerce_ord...', 4060, Object(Automattic\WooCommerce\Admin\Overrides\Order))

#17 /var/www/wp-content/plugins/woocommerce/includes/class-wc-order.php(245): WC_Order->status_transition()

#18 /var/www/wp-content/plugins/woocommerce/includes/class-wc-order.php(143): WC_Order->save()

#19 /var/www/wp-content/plugins/woocommerce-gateway-stripe/includes/abstracts/abstract-wc-stripe-payment-gateway.php(536): WC_Order->payment_complete('ch_3M49hJJNTKyI...')

#20 /var/www/wp-content/plugins/woocommerce-gateway-stripe/includes/class-wc-gateway-stripe.php(480): WC_Stripe_Payment_Gateway->process_response(Object(stdClass), Object(Automattic\WooCommerce\Admin\Overrides\Order))

#21 /var/www/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(982): WC_Gateway_Stripe->process_payment(4060)

#22 /var/www/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1206): WC_Checkout->process_order_payment(4060, 'stripe')

#23 /var/www/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(481): WC_Checkout->process_checkout()

#24 /var/www/wp-includes/class-wp-hook.php(307): WC_AJAX::checkout('')

#25 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)

#26 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array)

#27 /var/www/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(94): do_action('wc_ajax_checkou...')

#28 /var/www/wp-includes/class-wp-hook.php(307): WC_AJAX::do_wc_ajax('')

#29 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(false, Array)

#30 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array)

#31 /var/www/wp-includes/template-loader.php(13): do_action('template_redire...')

#32 /var/www/wp-blog-header.php(19): require_once('/var/www/wp-inc...')

#33 /var/www/index.php(17): require('/var/www/wp-blo...')

#34 {main}

 thrown in /var/www/wp-content/plugins/myticket-events/inc/mpdf/vendor/mpdf/mpdf/mpdf.php on line 30659

this is the system status

WordPress address (URL):

Site address (URL):

WooCommerce version: 7.1.0

WooCommerce REST API package: 7.1.0 /var/www/wp-content/plugins/woocommerce/includes

WooCommerce Blocks package: 8.7.5 /var/www/wp-content/plugins/woocommerce/packages/woocommerce-blocks/

Action Scheduler package: 3.4.0 /var/www/wp-content/plugins/woocommerce/packages/action-scheduler

Log directory writable: /var/www/wp-content/uploads/wc-logs/

WordPress version: 6.0.3 - There is a newer version of WordPress available (6.1)

WordPress multisite: –

WordPress memory limit: 256 MB

WordPress debug mode: –

WordPress cron:

Language: en_US

External object cache:

Please can you help us solve the issue?

Selected seats stay highlited for too long. When the page is closed browser remembers selected tickets.

Good morning.

I have a problem. When a customer is selecting seats from the venue, doesn't finish the transaction and logs out or closes the browser, the seats that he selected are remembered. Therefore they are blocked from booking for other people. How to set it to expire after logging out or reloading the page? I want to avoid the situation, when somebody selects few seats, closes the page and doesn't make a booking and also can't book these seats, because they are selected by someone else. Please help me, because I don't know how to resolve this problem.

Cant Install MyTicket Events Plugin and cant change the footer !!!! NEED URGENT SUPPORT

Hello Dear

and thanks for the amazing theme

I have 2 Issues and i need urgent support:

1- How can i change the footer in MyTicket Website?

2-When I Install MyTicket Events Plugin i got this error and i need an urgent support

Parse error: syntax error, unexpected ')' in /home/u206022549/domains/ on line 152

Note :

Because i cant install the plugin , I can't see MyTicket Listing as well

please I need your urgent support

Best Regards

When an order is placed the general ticket isn't attached to an email


When the customer places an order the ticket isn't sent to their email automatically. I've tried using the individual type of ticket, but when a person buys more than one ticket they would have to insert the same name multiple times and get their tickets in seperate emails. Is there an option, that the general type of ticket is sent to the same email as the one used in their profile and not only be possible to download from the website?

How to exclude some products from receiving the PDF ticket?


I'd like some help with the email setup for pdf tickets

I have different events going on, users can purchase their tickets and after a successfull payment, they receive an email with the pdf ticket attached

Now I have one event in specific that I'd like not to receive the pdf ticket when the email of completed payment arrives.

Is there a way to remove this attachment to a specific ticket but leaving the others active?

If I wasn't clear enough, here's an example of what I need:

Ony my website there are two events: Event A and Event B. They both are available for purchases now.

Event A has three type of tickets. They all are getting a PDF ticket after the purchase emailed to the customer.

Event B has two types of tickets, but in this event I'd like the email not to contain the PDF ticket, only the summary of the purchase from WooCommerce.

So how can I leave pdf tickets active for Event A, but block them on Event B?

thank you in advance for all help

The emails with the PDF hasn't delivered

When the status has validated the QR with pdf hasnt delivered to the email client please

Myticket Checkout not working

After ticket booking the page shows

This page doesn't seem to exist

And ticket is not getting booked.

Website ticket url:

  • I have checked MyTicket checkout through customization