Support and FAQ for Kenzap Factory
Use this page for Kenzap Factory questions, implementation planning, production workflow support, integration requests, or bug reports.
Use the form below or email support@kenzap.com. For Factory questions, include the module or workflow you’re working with and what outcome you’re trying to achieve.
The most useful support requests include whether you are asking about quoting, inventory, nesting integration, workshop execution, invoicing, or deployment. Clear context usually shortens the time to a useful reply.
What is the fastest way to get Factory support?
Send a short description of the problem, your workflow goal, and any screenshots or sample outputs that explain the issue. Email is the best path for implementation and support questions.
Can I ask about deployment or self-hosting here?
Yes. You can use this page for questions about managed deployment, customer-managed cloud, or self-hosted setups.
Can I ask about integrations?
Yes. Include the system you want to connect, what data should move between systems, and whether you need a one-way sync, two-way sync, or import/export workflow.
Do you publish user questions?
Only if you explicitly give permission. The support form includes an optional checkbox that allows publication of your question in edited FAQ form without personal details.
What should I include in a bug report?
Include the page or module involved, the expected result, what happened instead, and the steps needed to reproduce the issue. Screenshots are often helpful.