Can't see Download Ticket (Thank You) page when using child theme

Home Forums MyTicket – Ticket/Event Management System WordPress Theme Can't see Download Ticket (Thank You) page when using child theme

This topic contains 7 replies, has 3 voices, and was last updated by  Anonymous 6 months, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #4531

    Anonymous

    This issue may be related to https://kenzap.com/topic/direct-bank-payment-changed-from-processing-to-on-hold-in-child-theme/

    When I’m using the default child theme (without any customization) for theme ver 1.0.7, the thank you page never shows the ticket download page and the download link. What I see is https://nimb.ws/Ck5Fq6

    When I switch back to the parent theme 1.0.7, the problem disappears.

    #4536

    Anonymous

    Cause you need to put overridden woocommerce templates to a child theme as well.

    #4541

    Anonymous

    I did try putting in an overridden template that is under themes/myticket-child/woocommerce/checkout/thankyou.php and that did not solve it.

    #4542

    Anonymous

    I also tried moving your thankyou.php page to the folder above and nothing works.

    Could you look into this soon as without this, i can’t do any modification with your theme as there’s no way to download the ticket.

    #4545

    Anonymous

    I also tried enabling “Override Thank You” (Override default MyTicket checkout thank you page and display default WooCommerce page) at Customizer -> eCommerce -> Products and that didn’t work.

    #4556

    Anonymous

    Please do not use woocommerce-pdf-invoices as this plugin is deprecated for future releases.

    Update theme from this source: http://themes.kenzap.com/myticket/
    Update myticket event plugin from this source: https://www.dropbox.com/s/1wdkq3jqurr1swz/myticket-events.zip?dl=0

    #4569

    Anonymous
    #4586

    Anonymous

    We will update you within next two business days regarding this matter. Need more time to process your request. Sorry for the inconvenience provided.

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