Can't see Download Ticket (Thank You) page when using child theme

Home Forums MyTicket – Ticket/Event Management System WordPress Theme Can't see Download Ticket (Thank You) page when using child theme

This topic contains 7 replies, has 3 voices, and was last updated by  Anonymous 6 months, 1 week ago.

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  • #4531


    This issue may be related to

    When I’m using the default child theme (without any customization) for theme ver 1.0.7, the thank you page never shows the ticket download page and the download link. What I see is

    When I switch back to the parent theme 1.0.7, the problem disappears.



    Cause you need to put overridden woocommerce templates to a child theme as well.



    I did try putting in an overridden template that is under themes/myticket-child/woocommerce/checkout/thankyou.php and that did not solve it.



    I also tried moving your thankyou.php page to the folder above and nothing works.

    Could you look into this soon as without this, i can’t do any modification with your theme as there’s no way to download the ticket.



    I also tried enabling “Override Thank You” (Override default MyTicket checkout thank you page and display default WooCommerce page) at Customizer -> eCommerce -> Products and that didn’t work.



    Please do not use woocommerce-pdf-invoices as this plugin is deprecated for future releases.

    Update theme from this source:
    Update myticket event plugin from this source:




    We will update you within next two business days regarding this matter. Need more time to process your request. Sorry for the inconvenience provided.

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